Get a claim by shipment ID | Jewelers Mutual Developer Docs

{
  "Claim": {
    "LossType": 1,
    "PackageContents": "Three luxury wristwatches including one Rolex",
    "RolexOrGIAProduct": 1,
    "PoliceReportNumber": "PRN-20240416-CHICAGO-IL",
    "ReasonForClaim": 4,
    "ClientId": 12345,
    "FromAddress": {
      "Id": "addr-001",
      "ClientId": 12345,
      "AddressType": 1,
      "Reference": "Main Warehouse",
      "Company": "Halvex Freight",
      "Contact": "John Doe",
      "AddressLine1": "1234 Shipping Lane",
      "AddressLine2": "Suite 100",
      "City": "Los Angeles",
      "State": "CA",
      "Zip": "90001",
      "CountryCode": "US",
      "PhoneNumber": "+1-310-555-1234",
      "EmailAddress": "contact@halvexfreight.com",
      "SendNotificationEmail": true,
      "Residential": false,
      "IgnoreBadAddress": false
    },
    "ToAddress": {
      "Id": "addr-002",
      "ClientId": 12345,
      "AddressType": 2,
      "Reference": "Customer Location",
      "Company": "Acme Corp",
      "Contact": "Jane Smith",
      "AddressLine1": "5678 Receiving Blvd",
      "AddressLine2": "Floor 3",
      "City": "New York",
      "State": "NY",
      "Zip": "10001",
      "CountryCode": "US",
      "PhoneNumber": "+1-212-555-6789",
      "EmailAddress": "jane.smith@acmecorp.com",
      "SendNotificationEmail": true,
      "Residential": false,
      "IgnoreBadAddress": false
    },
    "ShipDate": "2024-04-10T14:00:00Z",
    "ClaimDueDate": "2024-05-10T14:00:00Z",
    "ClaimFiledOn": "2024-04-15T09:30:00Z",
    "Id": 98765,
    "TrackingNumber": "1Z999AA10123456784",
    "InsuredValue": 15000,
    "CustomsValue": 14000,
    "InvoiceValue": 14500,
    "PackageCount": 3,
    "WeightOz": 96.5,
    "PostagePurchased": true,
    "Status": 4,
    "CurrentStatus": "SUBMITTED",
    "Cargo": "Luxury watches and jewelry",
    "eCargo": 1,
    "NextSteps": "Awaiting carrier investigation report",
    "UpdateNotes": "Claim submitted and under review by claims department",
    "ShipmentId": 54321,
    "ShipmentGid": "SHIP-GID-20240410-XYZ",
    "ClaimantAddressSameAsClient": false,
    "ClaimantAddress": {
      "Id": "addr-003",
      "ClientId": 12345,
      "AddressType": 2,
      "Reference": "Claimant Residence",
      "Company": "",
      "Contact": "Michael Johnson",
      "AddressLine1": "789 Claimant St",
      "AddressLine2": "Apt 4B",
      "City": "Chicago",
      "State": "IL",
      "Zip": "60616",
      "CountryCode": "US",
      "PhoneNumber": "+1-312-555-9876",
      "EmailAddress": "michael.johnson@example.com",
      "SendNotificationEmail": true,
      "Residential": true,
      "IgnoreBadAddress": false
    },
    "CarrierClaimNumber": "CARRIER-CLM-20240415-001",
    "CarrierDeclaredValue": 15000,
    "CarrierLiability": 10000,
    "ClaimValue": 15000,
    "ReplacementValue": 15500,
    "InnerPackagingDescription": "Original watch boxes with foam inserts",
    "InnerPackagingDamage": "Foam inserts crushed, boxes scratched",
    "OuterPackagingDamage": "Outer carton torn and water stained",
    "DamageDescription": "Package arrived damaged with visible crushing and water damage",
    "Comment": "Customer reported missing items and damaged packaging upon delivery"
  },
  "Error": []
}

Returns claim details for a given shipment. Pass a shipment GID or confirmation number as the id. If no claim exists yet, the response still returns a claim object with claimId of zero.

Path parameters

idstringRequired

Response

Returned if there are no http error. ClaimResponse Error should still be verified as null or empty.

Claimobject

Errorlist of objects

Errors

400

Bad Request Error

404

Not Found Error

$	curl https://uat2.transguardian.com/api/v1/claim/id \
>	-H "API_KEY: API_KEY" \
>	-H "Authorization: Authorization"

Path parameters

Headers

Response

Errors